We can provide private, personalized individual and group services (class/training/workshop) at a location available to us in Allen, the East Plano area or off-site at your home/ clubhouse, workplace, church or community organization. Any of our classes, workshops, personal trainings and services for events or special occasions can be customized to meet your needs!
Our standard rates are economically priced for individuals and groups from $45 to $90 per service or class/training. To keep our services affordable for many clients, we offer incentive discounts and periodic promotions.
SCHEDULING AND RESERVATION FEE/ DEPOSIT All appointments are scheduled in advance and must be reserved/guaranteed with a non-refundable deposit at the time of scheduling or within 72-hours of scheduling - $15 for personal training or service and $30 for events, group training, workshop or service.Appointments are not confirmed, secured or guaranteed and subject to being filled if a deposit is not received in advance. Appointments that are not guaranteed by adeposit will be cancelled twelve hours prior to scheduled appointment. Deposit may be made on online via credit card or Paypal or over the phone with a credit card. Advance notice for rescheduling request and/or cancellation is required to retain value of deposit.Deposit will be applied to remaining balance of service(s) and due at time of appointment. A different deposit policy is applicable for workplace wellness services. Make a payment here. SCHEDULING MULTIPLE APPOINTMENTS To schedule and guarantee multiple appointments, we require payment in advance for up to 5 appointments – no later than the 1st scheduled appointment. Scheduled payment options are available for 6 or more scheduled appointments. To continue/renew recurring appointments, payment is due at the time of last paid session.A retainer will be required for clients unable to set a recurring schedule for multiple appointments in advance and full payment is due at the time of each appointment. Retainer will be applied to last appointment(s) upon notification from client. Different terms are applicable to workplace wellness services. RESCHEDULING REQUEST(S) AND CANCELLATION In the event of client request to reschedule or cancellation, we request client to extend the courtesy of advance notice - a minimum of 24-hours notice.Advance notice will allow client to retain the value of their non-refundable deposit or avoid cancellation fee applied to pre-paid appointment(s).Reschedules are available for up to 45-days following request and are subject to availability.There are no “make-ups” or refunds for individuals that miss their group’s scheduled session(s).Private session(s) for group participants may be available to “make-up”, based on trainer availability, at a discounted fee.Cancellations by assigned instructor/trainer may occur due to illness, injury or emergency situations.In such case Compliments LLC may provide a substitute instructor/ trainer if available.Should client need to cancel multiple pre-paid appointment(s) due to illness, injury, relocation, emergency situation, or other reason, a written request for cancellation is required and a refund, if applicable, may be issued after a written request for cancellation has been received.Compliments LLC reserves the right to request supporting documentation before issuance of refund.Refunds will be issued within 30 days following receipt of request for cancellation minus any applicable fees for missed appointments (less than 24-hours notice) and a 15% processing & administration fee. Different terms are applicable to workplace wellness services.
LOCATION Appointments are scheduled to occur at client’s location (home, office or HOA/residential community center) or a private location provided by Compliments LLC (East Allen or Plano).Locations provided by Compliments LLC incur a facility usage/convenience fee payable at the time of service - $5 due at time of service. Different terms applicable to workplace wellness services. COMMUTE & TRAVEL Fees are applicable to sessions that take place beyond a 12-mile radius of Allen (75002) - $10 per round trip up to 18-miles. $15 per round trip up to 23-miles. Applicable fees are due at time of service. Contact us for quote for further distances. DISCOUNTS & PROMOTIONS Standard discounts are applicable for each of the following: current class participant; current client renewal or prior client within 90-days (10%); 6+ appointments paid in advance (10%); advance credit card auto-payment(s) for appointments (5%). Multiple discounts may be grouped together or combined with a promotion, as applicable, but may not exceed a combined total discount of 20%. Auto-billing/credit card charges occur 48-hours in advance for group services and 24-hours in advance for personal services. Discounts are not applicable to facility/location usage, cost of materials, workbooks food, commute & travel fees. EQUIPMENT Fitness Training:Clients are encouraged to invest in basic equipment to support long-term fitness and an active lifestyle.Basic equipment recommended and essential for effective, progressive and varied workouts for all fitness levels include: yoga mat or padded floor mat, plus handweights (medium to heavy), height adjustable step bench, resistance bands (two resistance options), large stability ball optional.Most, if not all, basic equipment will be used every session. Trainer will provide, at no additional cost, basic equipment and additional equipment that may be used during the session to include, but not limited to, core board, bosu/balance trainer, mini-balls, kettlebells, medicine balls and/or Pilates or Yoga small apparatus.Sessions that require trainer to provide basic equipment for 3 or more participants are charged a $5 per session equipment fee (loading, unloading, storage, wear/ depreciation/ damage) payable at time of service. Dance Lesson/ Choreography/ Event:Compliments LLC will provide at no additional cost, portable stereo system with 2 speakers.Microphone and extra speakers are not included. PAYMENT METHODS Cash, Credit/Debit Cards and Checks Accepted.Make checks payable to Compliments LLC.There is a $10 fee for returned checks.
